Privacy Policy

Last updated: July 2026

URBNA is committed to protecting your privacy.This Privacy Policy explains how we collect, use and protect your personal information when you use our website, join our waitlist or use the URBNA app.

1. Introduction
Welcome to URBNA.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you:
visit our website;
join the URBNA waitlist;
create an account in the URBNA app;
use any feature of our services.
By using URBNA, you agree to the practices described in this Privacy Policy.
2. Who We Are
URBNA is a city discovery platform designed to help users discover carefully curated places and experiences.
If you have any questions regarding this Privacy Policy, you can contact us at:
[email protected]
3. Information We Collect
Depending on how you interact with URBNA, we may collect:
Information you provide
Name
Email address
Username
Profile picture
Bio
Favourite places
Any information you voluntarily submit.
Automatically collected information
We may automatically collect:
Device information
Operating system
App version
IP address
Browser type
General location (country/city)
Usage analytics
Crash reports
Performance information.
4. How We Use Your Information
Your information may be used to:
create and manage your account;
provide access to the app;
personalise your experience;
save your favourite places;
improve our services;
respond to support requests;
send important service communications;
send updates about URBNA (only if you have subscribed).
5. Waitlist
If you join our waitlist, we collect your email address in order to:
notify you about the launch of URBNA;
send important updates;
occasionally send product news.
You may unsubscribe at any time using the unsubscribe link included in every email.
6. Third-Party Services
URBNA currently uses trusted third-party providers, including:
Carrd (website)
Tally (forms)
Brevo (email communications)
Bubble (application infrastructure)
Google Maps (maps and directions)
These services process personal data according to their own Privacy Policies.
7. Cookies
Our website may use cookies and similar technologies to improve functionality, analyse traffic and enhance your browsing experience.
You can disable cookies through your browser settings.
8. Data Storage
We take reasonable technical and organisational measures to protect your information against:
unauthorised access;
alteration;
disclosure;
loss;
destruction.
However, no internet transmission can be guaranteed to be completely secure.
9. Your Rights
Depending on your location, you may have the right to:
access your personal information;
correct inaccurate data;
request deletion of your data;
restrict processing;
object to processing;
withdraw consent;
request a copy of your personal data.
To exercise these rights, please contact:
[email protected]
10. Data Retention
We retain personal information only for as long as necessary to:
provide our services;
comply with legal obligations;
resolve disputes;
enforce our agreements.
11. Children's Privacy
URBNA is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we will update the Last updated date shown at the top of this page.
13. Contact
If you have any questions about this Privacy Policy, please contact us at:
[email protected]